Lagos Firm Opens Front Desk, Customer Care Job Vacancy
A company in Lagos is seeking qualified candidates for a Front Desk / Customer Care Officer position, offering a monthly salary of between ₦100,000 and ₦150,000.
The full-time role is based behind Eleganza, Ajao Estate, Isolo, Lagos State, and is suited to professionals with experience in customer service, front desk operations or administrative support.
The successful candidate will serve as the organisation’s first point of contact for clients, visitors and other stakeholders, while helping to ensure smooth front-office operations and a positive customer experience.
Responsibilities
The Front Desk / Customer Care Officer will be responsible for welcoming and attending to clients and visitors, handling incoming calls and emails, responding to customer inquiries and complaints, and ensuring issues are resolved or escalated when necessary.
Other duties include managing appointments and visitor records, receiving and distributing correspondence and deliveries, maintaining accurate customer and office records, and keeping the reception area clean and presentable.
The officer will also provide administrative support through tasks such as filing, data entry, document preparation and record keeping. The role will require regular coordination with other departments to ensure efficient service delivery.
Candidates will also be expected to follow up with customers, maintain strong client relationships and support other office operations as assigned.
What the Employer Is Looking For
Applicants should have strong verbal and written communication skills, good interpersonal and customer service abilities, and a professional appearance and positive attitude.
The ideal candidate should be organised, detail-oriented and capable of multitasking in a fast-paced environment. Problem-solving, conflict-resolution and time-management skills are also required.
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint is expected, while experience with CRM or customer management software will be an added advantage.
Candidates must also be able to handle confidential information professionally and work with minimal supervision.
Qualifications and Experience
Applicants should have a Bachelor’s Degree, HND or ND in Business Administration, Mass Communication, Public Administration, Office Technology & Management, Customer Service or a related field.
The employer requires two to three years of relevant experience in front desk operations, reception, customer service or administration. Experience in a corporate or customer-facing environment will be an advantage.
How to Apply
Interested and qualified candidates should send their CV and cover letter to:
Email Subject: Application for Front Desk / Customer Care Officer
The position is full-time and requires candidates to work in person at the company’s Lagos location.
Salary: ₦100,000 – ₦150,000 per month
Location: Ajao Estate, Isolo, Lagos State
Job Type: Full-time
Work Arrangement: On-site
