By Edith Igbokwe
In a bid to achieve its vision and objectives, Lagos State Consumer Protection Agency (LASCOPA) has enlightened the residents in Oshodi-Isolo on how their rights can be protected and the steps to report any infringement to the agency.
The agency said it is living up to its responsibility to promote and protect consumer rights against hazardous and substandard products and services.
The Director, Consumer Education Department of the agency, Mrs Folashade Ashaye who spoke to ECHONEWS on behalf of the General Manager, Mr Afolabi Solebo, said the agency is trying to ensure that consumers get value for the money they pay for any product or service and must be satisfied.
She listed consumer rights to include the right to safety, right to be informed, right to choose, right to be heard, right to satisfaction of basic needs, right to seek redress, right to consumer education and right to a healthy environment.
“Consumer is expected to take action against purchased product or service if the purpose is not satisfied by getting in touch with LASCOPA at 2B, Soji Adepegba Close off Allen Avenue, Ikeja rather than accepting the situation and dying in silence.
“However, consumers must not be involved in illegal/sharp practices such as drainage blockage, littering of refuse, environmental pollution and others but, to make purchase legally and collect receipt,” she said.
The agency promised to hold regular public enlightenment to guide consumers on their rights and inform them to make complaints and seek redress if any infringement occurs.
